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Frequently Asked Questions
What are your shipping options and delivery timelines?▼
We offer standard and express shipping worldwide. Orders typically process within 2 business days, with standard delivery arriving in 5-7 days depending on your location.
How do I return an item for an exchange or refund?▼
Returns are accepted within 30 days of delivery. Items must be unworn with original tags attached. Simply use our online portal to generate a prepaid shipping label.
What payment methods do you accept at J.L. Matthews?▼
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay for your convenience.
How do you ensure the quality of your fashion pieces?▼
Every garment undergoes a rigorous multi-point inspection. We source premium fabrics and partner with ethical manufacturers to ensure every J.L. Matthews piece meets our luxury standards.
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