Returns & Exchanges
At J.L. Matthews, we want you to be completely satisfied with your fashion purchase. If your items aren't a perfect fit, we offer a 30-day window for returns and exchanges on all unworn merchandise with original tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all labels and tags remain intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing