Frequently Asked Questions
Everything you need to know about your J.L. Matthews shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Processing time for in-stock items is usually 24-48 hours.
What is your return policy?
We offer a 30-day return policy on all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
Do you offer a warranty on your jewelry?
Yes, every purchase from J.L. Matthews comes with a one-year manufacturer warranty covering any defects in materials or craftsmanship.
Can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and ensure all our materials are conflict-free and obtained from reputable suppliers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.